Claims - EasyBizInsure

Policy number required

Make a Claim Stress-Free

We're here to help you get back on track. Before you start, please have your policy number (e.g., P1234-5678) ready.

Talk to A Specialist

Fast Track Claims
Most simple claims are processed within 24 hours.

Simple 3-Step Process

Follow these steps to ensure your claim is processed as quickly as possible without unnecessary delays.

1. Gather Details

Collect all relevant information including date, time, location, and photos of the incident. The more detail, the better.

2. Prepare Documents

Have your policy number, police reports (if applicable), invoices, or quotes ready to upload digitally.

3. Lodge Claim

Complete the online form below or call us to speak with a specialist. You'll receive a confirmation instantly.

Do's & Don'ts

Do This
Take photos of any damage immediately.
Secure the property to prevent further loss (e.g., board up windows).
Report theft or malicious damage to the police and get an event number.

Avoid This
Do not admit liability to anyone at the scene.
Do not dispose of damaged items unless they are a health hazard.
Do not authorize repairs without insurer approval (unless emergency).

When to use this: Someone is injured or property is damaged due to your business operations.

Examples: Slip and fall / damage to client property.

Please provide:

Incident description + date/time/location
Any letters/emails/demands from third party
Photos, witness details (if any)
Contracts / scope of work (if relevant)

Examples: Fire/storm damage, accidental damage, damaged equipment/stock.

Please provide:

Photos of damage
List of affected items
Repair/replacement quotes
Proof of ownership (if relevant)

Examples: Break-in, stolen stock/equipment.

Please provide:

Police report number
Photos of forced entry (if any)
CCTV (if available)
List of stolen items + replacement costs

Examples: Shopfront glass smashed, internal glass damage.

Please provide:

Photos
Repair quote
Make-safe invoice (if any)
Lease details (if you’re responsible)

Examples: Forced closure after fire/storm; income impacted during repairs.

Please provide:

Description of event
Evidence of turnover (before/after)
Key ongoing expenses (rent/wages, etc.)

Examples: Ransomware, data breach, phishing loss.

Please provide:

What happened + when discovered
Affected systems/accounts
Any ransom demand / screenshots
Steps already taken (IT provider actions)

Examples: Client alleges financial loss from advice/services.

Please provide:

Allegation details + timeline
Contract / scope
Correspondence with claimant
When you first became aware

Examples: Unfair dismissal, bullying/harassment allegations, regulator inquiry.

Please provide:

Timeline + documents received
Your position and key facts
Any related correspondence

What Happens Next?

1. Reviewing Details

We verify your policy coverage.

2. Appointing Assessor

If required, an expert visits the site.

3. Assessment

Quotes and reports are finalised.

4. Decision & Repair

Claim authorized and repairs begin.

5. Keeping You Updated

Regular email/SMS updates throughout.

Privacy & Security

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Important Information GS Insurance Service Pty Ltd ABN 48689471663 | ASIC Authorised Representative No: 1316709 is a Corporate Authorised Representative of Resilium Insurance Broking Pty Ltd ABN 92 169 975 973 | AFSL 460382.  

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